Support

Contact us

Questions about your order, treatment, or account? Our UK care team is here to help. Send a message and we will get back to you as soon as we can.

Before you write

Many answers are already in our Help centre: delivery, payments, consultations, and treatment FAQs are organised by topic.

Prefer to chat?

Message us on WhatsApp and the care team will reply there during UK working hours.

Message us on WhatsApp

What to expect

We review messages in order of receipt during UK working hours (Monday to Friday, 9am–5pm). Clinical questions are handled by our prescribing team; order queries go to our pharmacy operations team.

Typical responseWithin 1 working day

Existing patientsYou can also message your care team from your account dashboard.

Urgent help

This form is not monitored for emergencies. If you think you are having a medical emergency, call 999. For urgent but non-emergency advice, contact NHS 111.

Send us a message

Complete the form below and we will route your enquiry to the right team. For urgent clinical concerns, contact NHS 111 or 999.